What a Histotechnician can do to Keep Peace in the Lab – Part Three
If a histotechnician’s job is standardized, it can help reduce conflict. Every histotechnician in the lab should know exactly what they are expected to do and how they are expected to do so. This way, there won’t be arguing between histotechnicians about differing workloads or processes.
Managers of histotechnicians can also have group activities outside of the work place in order to allow histotechnicians to interact on a personal level and get to know each other better. If histotechnicians see each others’ families and feel like they know each other on a more personal level, this can help lower conflict.
If a manager sees that one histotechnician is often involved with conflicts, it is important to talk to that histotechnician promptly. The manager should discuss what motivates the histotechnician to start conflicts and make sure there is no underlying problem. If no problem that can be solved is found, the histotechnician should be told that the behavior will not be tolerated and made aware of the consequences.
Conflict should always be handled when it arises, never ignored. Conflict decreases the productivity of histotechnicians and could cause errors. Conflict can also cause a histotechnician to be unhappy at work, which might be seen by those interacting with the histotechnician. Even though histotechnicians don’t speak often with patients directly, they speak to those who do speak with patients, and unhappiness can be a chain reaction. So, whether conflict is a daily occurrence, or whether it happens only occasionally between histotechnicians, managers should be ready to resolve the conflict.
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Source:
Koehler, Amanda (October 20, 2008) Controlling Conflict. Advance for Medical Laboratory Professionals. page 24-25.
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